Internal Medicine | St. Joseph and St. Jude Heritage Medical Group
Internal Medicine • Orange, CA
Ratings by platform
- Providence Official Website: 4.8 - 4.9/5 overall on official Providence platforms (thousands of ratings across various locations)
- Yelp: Typically low on general public review sites like Yelp (Varies per site/location)
- Birdeye: 4.7/5 (1,126 reviews)
What patients say
Patients praise
- Patients often report satisfaction with the quality of care and professionalism of individual physicians
- Positive feedback regarding the thoroughness and attention to detail by doctors and staff
- General appreciation for the convenience and facility environment, including access to urgent care
- High satisfaction ratings reported on official provider platforms compared to third-party review sites
Common complaints
- Difficulties scheduling timely appointments and follow-ups
- Reports of dismissive or poor customer service, particularly over the phone
- Challenges with communication and care coordination, such as delays in referrals or test results
- Frustration with administrative processes, including billing and navigation of third-party systems
In patients' words
"I first contacted them on a Friday, and by Thursday, nothing had changed—just “It’s pending” with no real explanation... Health care should mean compassion, but I feel abandoned."
— Healthgrades user review"St. Joseph Heritage Family Medicine... is highly regarded for providing excellent care in a clean and welcoming environment. Patients appreciate the kind and courteous staff."
— BestProsInTown overview"The right hand doesn’t know what the left hand is doing. Keep sending me back and forth."
— Birdeye user reviewMore clinics in Orange
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