Internal Medicine Services | UCI Health | Orange County, CA
Internal Medicine • Orange, CA
Ratings by platform
- Healthgrades (Individual Physician Profiles): 4.8–4.9 out of 5 stars (Hundreds of ratings per individual physician (e.g., 251–462 reviews))
- Momentary (Hospital-wide HCAHPS data): 3 out of 5 stars (414 patients)
- Yelp (UCI Medical Center): 2.3 out of 5 stars (687 reviews)
What patients say
Patients praise
- High patient satisfaction with individual physicians (often 4.7–4.9 star ratings)
- Physicians described as compassionate, knowledgeable, and thorough
- Effective care and positive treatment outcomes for complex conditions
- Professional and respectful clinical staff interactions in many offices
Common complaints
- Difficulties with appointment scheduling and reaching staff by phone
- Concerns regarding surprise facility fees and billing transparency
- Long wait times for appointments and in waiting rooms
- Reports of feeling dismissed or unheard during consultations
- Complaints about staff responsiveness and communication in certain departments
In patients' words
"Great doctor working under poorly managed office."
— Patient review regarding office management"I was not notified of this additional charge verbally, and they bury this information in the paperwork that you sign at the time of the appointment... Highly deceptive business practice."
— BBB patient complaint regarding billing"Dr Newman and the staff are the best team I've had since I've been seeing Dr's. at UCI. The best care."
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