College Park Family Care - Olathe Office
Family Medicine • Olathe, KS
Ratings by platform
- Apple Maps: 3.3 out of 5 stars (based on Apple Maps data) (Not explicitly stated, aggregated data)
What patients say
Patients praise
- Many patients highly recommend specific providers, such as Dr. Holly Kaufman, Karina Burton, ARNP, and Dr. Hilary Nash
- Some patients report kind, thorough, and professional service from nurses and providers
- Positive appreciation for the online portal and bill pay system
- Some patients experience minimal wait times and find the environment welcoming
Common complaints
- Disorganized administration and poor communication
- Difficulty reaching the office for appointments and refills
- Issues with billing practices, lack of payment arrangements, and sending balances to collections without proper notice
- Long wait times on the phone
- Some reports of staff being dismissive or unhelpful
- Occasional dissatisfaction with specific doctors' bedside manner and diagnostic thoroughness
In patients' words
"I came to this location two times and each time I was told I didn’t have a copay... Guess what I now have $40 in collections because they wouldn’t let me pay at the time of service."
— LocalityBiz review"I'm so thankful we found Dr. Holly Kaufman @ College Park Family Care. The instant she came in to the room and smiled at my daughter I knew it was the right choice."
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