CVS Pharmacy
Pharmacy • Novato, CA
Ratings by platform
- Various online local business directories: 4.4/5 (75+ reviews)
What patients say
Patients praise
- Helpful and friendly staff, particularly for regular customers
- Efficient and well-organized pharmacy app for prescription management and updates
- Clean and well-stocked store with a good selection of products
- Appreciated by customers for accommodating coupon usage and providing good service advice
Common complaints
- Complaints about rude, unhelpful, or unavailable staff
- Reports of being understaffed and overwhelmed by customer volume
- Technical issues and poor experience with the COVID-19 vaccination scheduling system
- Reports of unreliable prescription filling and appointment cancellations
In patients' words
"I LOVE CVS! The pharmacy staff, app, and actual store is the best out there! The pharmacy always has my order ready and is super easy to pick up."
— Reviewer Marni Mclaughlin on LocalityBiz"This pharmacy (1707 grant) has caring staff, but they are overwhelmed with the amount of prescriptions/customers they have."
— Reviewers on MapQuest/Yahoo Local"Where is zero stars. This place is the worst. Always understocked and the staff is super rude and not helpful."
— Reviewer Garnet Chaney on LocalityBizMore clinics in Novato
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