Dermatology Novato - MarinHealth
Dermatology • Novato, CA
Ratings by platform
- Birdeye and Doctor.com aggregate ratings: 5/5 (121 reviews)
What patients say
Patients praise
- Professional, caring, and knowledgeable physicians (specifically mentioned Dr. Kristen Chen and Dr. Kobalter)
- Effective communication and clear explanations during visits
- Helpful and polite clinical staff interactions
- Clean and welcoming office environment
Common complaints
- Billing transparency and high out-of-pocket costs for consultations
- Appointment cancellations and scheduling difficulties
- Perceived rudeness of administrative/front-desk staff
- Instances of rushed appointments compared to scheduled time expectations
In patients' words
"Dr. Chen & the entire were excellent. Professional, helpful, kind, responsive, and empathetic."
— Patient review on WebMD"Despite giving my insurance information when booking the appointment, they never told me it was going to be a $500 out of pocket expense... Avoid!"
— Patient review on LocalityBiz/ScoreDocMore clinics in Novato
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