Laboratory Services | North Bay Hospital - MarinHealth
Laboratory Services • Novato, CA
Ratings by platform
- Momentary Labs / SeniorHealthDatabase (based on CMS HCAHPS): 4 out of 5 stars (overall hospital rating) (324 patient surveys collected for overall hospital rating)
- Checkbook.org: Not recommended (specific to small sample size) (4 reviews)
What patients say
Patients praise
- Efficient laboratory services reported by some patients
- Generally positive hospital-wide patient satisfaction ratings (4-star overall)
- Strong performance in key patient communication metrics
Common complaints
- Occasional reports of administrative or billing issues in associated clinics
- Isolated negative experiences regarding service efficiency or communication in laboratory or clinic settings
In patients' words
"Great place for getting labs done quickly, efficiently and with a smile."
— Consumer from Novato, CA (Checkbook.org)"Fraudulent billing practices (at least that is what I can tell from lack of responsiveness to my questions about double billing. They took 6 months to “review” and then no communication or explanation)."
— Patient review of associated clinic (Localitybiz.com)More clinics in Novato
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