Orthopedics & Sports Medicine | Cooley Dickinson Hospital
Sports Medicine • Northampton, MA
Ratings by platform
- U.S. News & World Report and Cooley Dickinson provider profile pages: Patient ratings for individual orthopedic providers are generally high, often ranging from 4/5 to 5/5 stars based on numerous reviews (Hundreds of reviews across multiple providers, with individual doctors receiving between 20 to over 300 reviews each)
What patients say
Patients praise
- High satisfaction with orthopedic surgeons, particularly regarding surgical skill and outcomes
- Strong patient communication and bedside manner reported for specific providers
- Effective pain relief and successful recovery from procedures like joint replacements and ACL repairs
- Compassionate and patient-centered care within the specialized sports medicine department
Common complaints
- Long wait times in the emergency room
- Concerns regarding staff communication and responsiveness
- Reports of staff being perceived as dismissive or rude in certain hospital departments
- General facility-wide frustrations, such as parking availability and cleanliness
In patients' words
"Dr. Robert Campbell, the surgeon, has been amazing from the beginning. He is so down to earth and answers all my questions with great patience. Most importantly, he is a brilliant surgeon who is meticulous and skilled beyond my wildest expectations."
— Larry Steinhauser, orthopedic patient"Dr. Snyder has replaced both my hips. Having had an... time with him for the first hip, I felt confident going back to him... was the right... everything I will be going through."
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