Sports Medicine Specialists Springfield, MA
Sports Medicine • Northampton, MA
Ratings by platform
- Vitals/rater8 (Dr. Colin Cooper): 4.8/5.0 (81-495 (varies by platform))
- WebMD (Dr. Stephen Kelly): 5.0/5.0 (97)
- Healthgrades (Dr. Robert Cowan): 4.6/5.0 (173)
- WebMD (Dr. Scott Cooper): 4.5/5.0 (28)
What patients say
Patients praise
- Thorough explanations of treatment options
- Kind and professional bedside manner
- Helpful support staff in many clinical settings
- Effective surgical outcomes for joint replacements
- Good listening skills during consultations
Common complaints
- Long wait times in offices
- Perceived dismissiveness of chronic pain or non-surgical issues
- Inefficiencies in phone and communication systems
- Last-minute appointment cancellations
- Difficulty reaching staff or receiving timely responses
In patients' words
"If you have problems with tendons, nerves, or ligaments then you are just someone in the system who they don't really want to deal with."
— Vitals Review"Your Doctors are first rate. Your phone/communication system is the worst I've ever seen."
— US Companies Review"Dr. Greenbacher was phenomenal. He addressed all concerns we had regarding my son’s injury and was very professional and explained things thoroughly."
— rater8 Review"Always polite & very knowledgeable. He actually cares about people suffering with chronic pain."
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