Mass General Brigham Sports Medicine at Cooley Dickinson Hospital
Sports Medicine • Northampton, MA
Ratings by platform
- Mass General Brigham Provider Profiles: 4.7 out of 5 (for specific providers like Dr. Jonathan Fallon) (168 ratings)
- Facebook: 74% recommend (9 reviews)
- Birdeye (Cooley Dickinson Urgent Care): 2.4 out of 5 (77 reviews)
What patients say
Patients praise
- individual providers are often rated highly by patients
- appreciation for bedside manner in specific urgent care interactions
- focus on comprehensive diagnosis and personalized treatment plans
- multidisciplinary approach including physical therapy and wellness strategies
Common complaints
- reports of disrespectful or dismissive staff interactions
- instances of poor communication regarding care and procedures
- concerns regarding pain management and triage in urgent or emergency settings
- a documented historical criminal case involving physical abuse by a staff member in a therapy setting
In patients' words
"Kalab was fantastic! I recently came in for a cat bite from my job as a vet nurse, and Kalab made me feel safe, seen, and heard. The appointment was quick, and thorough."
— Birdeye review for Cooley Dickinson Urgent Care"Total disorganization. Hospitalist did NOT know type of surgery recommended for femur fracture... Nurses lost signed documents on health care proxy and rehab facility preference of patient."
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