Niagara Falls - Community Health Center of Buffalo, Inc
Primary Care • Niagara Falls, NY
Ratings by platform
- Vitals: 3.7-3.9 out of 5 (for specific providers) (Not explicitly stated as a combined total for the Niagara Falls location)
What patients say
Patients praise
- Appreciation for specific providers (e.g., Dr. Ahmad)
- Reports of high patient satisfaction within the Age-Friendly Geriatric Services program
- Commitment to a patient-centered care model that prioritizes individual needs and dignity
Common complaints
- Difficulty reaching the office by phone (long wait times, frequent disconnections, calls going to voicemail)
- Perceived staff unprofessionalism and rudeness at the reception desk
- Long wait times for appointments and during visits
- Concerns regarding rushed medical care and lack of thoroughness during appointments
- Challenges with medication refills
In patients' words
"They NEVER answer the phone-They just send you straight to voicemail. If you are able to get someone they put you on 'hold' for 30-45 minutes and then mysteriously the calls always end."
— LocalityBiz Review"Since May 2022, more than 170 older adult patients have been cared for by the Age-Friendly Geriatric Services program, and surveys show high satisfaction from patients."
— Health Foundation for Western & Central New YorkMore clinics in Niagara Falls
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