Niagara Falls, NY - Excelsior Orthopaedics
Orthopedics • Niagara Falls, NY
Ratings by platform
- Birdeye (Google): 4.8/5 (1,116 reviews)
- Yelp: 3.7/5 (6 reviews)
What patients say
Patients praise
- High levels of clinical expertise and detailed treatment explanations
- Professional and friendly staff interactions reported by many patients
- Clean and efficient facility conditions
- Effective orthopedic care and surgical recovery support
Common complaints
- Difficulties with administrative staff and front desk management
- Perceived delays in receiving necessary diagnostic imaging such as MRIs
- Concerns regarding timely diagnosis and treatment planning
In patients' words
"I went in for my first appointment for my knee and this was such a great experience. I mean besides the obvious of being injured, this office was so nice."
— Yelp Reviewer"I don't know what it is with the front desk people here! Danielle, who has checked me in least 6 times doesn't seem to know anything that she is doing? I am always being given paperwork and then..."
— MapQuest (Yelp) Reviewer"Never Never go there. They have wasted my time and let me suffer with pain when they should have done a simple MRI and these issues could have all been prevented."
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