Niagara Falls Memorial Medical Center | Niagara Falls, NY
Mental Health Care • Niagara Falls, NY
Ratings by platform
- Google Reviews: 2.20/5 (247)
- Facebook: 64% recommend (278)
- MedicalRecords.com: 2.6/5 (102)
- HospitalCareData (based on HCAHPS): Fair (Summary Star Rating)
What patients say
Patients praise
- Instances of effective doctor communication
- Some departments reported as efficient and respectful (e.g., X-ray department)
- Strong performance in specific clinical measures like blood clot prevention
Common complaints
- Long emergency room wait times and perceived lack of urgency
- Dissatisfaction with staff communication and responsiveness
- Concerns regarding hospital cleanliness and facilities (e.g., broken equipment)
- Difficulties with parking access
- Attitude and professionalism of front-desk or administrative staff
In patients' words
"I wish this place would be more professional, this is a hospital, not a high school fundraiser event, when you ask a question to these kids, all you hear is 'I don't know!'"
— MedicalRecords.com Review"Her blood pressure was taken and she was put in a broken wheelchair, put in the waiting room and told that someone would see her the NEXT DAY due to no rooms available."
— WebMD Review"the x-ray department was phenomenal... I was treated w/ the utmost respect & the x-ray done in a timely manner."
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