Mental Health & Substance Abuse
Mental Health Care • Niagara Falls, NY
Ratings by platform
- Rehab.com (Horizon Health Services – Pine Avenue): 3.4/5 (22 reviews)
- Recovered.org (First Step Center): 4.2/5 (Not specified (Trustscore))
- Recovered.org (Beacon Center): 2.97/5 (Not specified (Trustscore))
- Rehab.com (Niagara County Mental Health): 4.2/5 (10 reviews)
What patients say
Patients praise
- Supportive, friendly, and caring staff members identified in some accounts
- Positive therapeutic experiences reported by some long-term patients
- Availability of integrated mental health and substance abuse services
Common complaints
- Difficulty accessing care and long wait times for appointments
- Concerns regarding communication, staff responsiveness, and follow-up care
- Reports of administrative issues, including billing disputes and insurance problems
- Frustration with the perceived lack of proactive or comprehensive local resources
In patients' words
"Everyone is very nice at the Horizon on 24th and Pine Ave in Niagara Falls, NY. I'm very thankful for the counselor i have now at Horizon."
— Rehab.com (Horizon Health Services)"When I needed mental health services the most, I was put out in the cold on my own again."
— LocalityBiz (Psychotherapy Associates of Niagara)"Good attentive psychologists and psychiatrists are very difficult to find, often with a 2-3 month wait for initial consultation."
— NY Attorney General Testimony (Brandy Vandermark-Murray)More clinics in Niagara Falls
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