Urgent Care - Newport/Ft. Thomas | KY - St. Elizabeth Physicians
Urgent Care • Newport, KY
Ratings by platform
- Yelp: 3.3/5 (10 reviews (on Yelp))
- Solv Health: 5.0/5 (1 review (on Solv Health))
What patients say
Patients praise
- Efficient and prompt service when not busy
- Friendly and compassionate interactions with some physicians and nursing staff
- Convenience for weekend or after-hours care when regular physicians are unavailable
- Clean and pleasant facility environment
Common complaints
- Inconsistent communication and poor bedside manner from some nursing/medical staff
- Concerns regarding limited diagnostic capabilities (e.g., absence of X-ray technicians on site)
- Frustration over referrals to emergency departments for imaging that patients expected at urgent care
- Some reports of long wait times or unhelpful interactions during inquiries
In patients' words
"There was no wait and the doctor and nurse were so so so kind. They cleaned my wounds so gently and gave me supplies for aftercare."
— Patient review via LocalityBiz"Urgent care refused to take x-rays, insisting I needed to go to the ER for advanced imaging, only to have the ER take x-rays instead."
— Patient review via LocalityBiz"The majority of the staff is very rude and... I don't know what everyone is talking about. These must all be bot reviews because my personal experiences with Saint Elizabeth have all been terrible."
— Patient review via MapQuest/Yelp aggregation"In and out much quicker than expected. I was skeptical after seeing all of the negative reviews but I am glad I decided to give them a try. Staff was very knowledgeable and friendly."
— Patient review via BusinessYabMore clinics in Newport
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