Brown University Health Urgent Care and Walk-In Clinic
Urgent Care • Newport, RI
What patients say
Patients praise
- Prompt and compassionate care reported by some patients
- Attentive and professional nurse practitioners and staff at certain visits
- Efficient resolution of minor medical issues for some patients
Common complaints
- Long wait times and perceived disorganization
- Issues with customer service and staff communication/responsiveness
- Frustration with medical advice/treatment plans (e.g., antibiotic prescription disputes)
- Concerns about accessibility/entry during non-peak hours or inclement weather
In patients' words
"If they don’t have a provider in the building, they won’t acknowledge you or let you wait inside... 1 star is for poor customer service/consideration."
— Patient review, Middletown location"This may be the worst clinic in America. Be prepared to wait over 3 hours just to be seen by a C tier clinician while the nursing crew spends their time ordering lunch while you suffer."
— Patient review, General/Providence location"Patients praise attentive nurse practitioners, clear explanations, and professional front-desk and MA staff."
— Patient review summary, Middletown locationMore clinics in Newport
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