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St. Elizabeth Healthcare

Surgery • Newport, KY

★★★★★4.8/5199 reviews across 4 platforms

Ratings by platform

  • St. Elizabeth Healthcare internal site: 4.8/5 (165 reviews)
  • Birdeye: 5.0/5 (3 reviews)
  • US News & World Report: 5/5 (14 reviews)
  • Birdeye: 4.1/5 (17 reviews)

What patients say

Patients praise

  • physicians described as kind, compassionate, and attentive listeners
  • friendly staff experience
  • efficient check-in and unhurried appointments reported by some patients

Common complaints

  • complaints regarding physician bedside manner and lack of care
  • issues with pharmacy and prescription coordination/transfers

In patients' words

"Dr. Ertel is an excellent physician. She is very kind and compassion & listens."

— St. Elizabeth Healthcare/Physicians website

"Patients are not rush through anything at all... Dr. Jernigan is one of the best doctors I have ever had the pleasure of seeing."

— St. Elizabeth Healthcare website

"This dr should not be a dr, I have had 3 surgeries buy this dr and they were aweful, he does not care about his patients or how much pain they are in... Please don’t go here unless u want to be in pain like me."

— Birdeye

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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