HealthPoint Family Care
Mental Health Services • Newport, KY
What patients say
Patients praise
- Compassionate and knowledgeable clinical staff (in specific instances)
- Convenient in-house services at some health centers
- Supportive environment for mental health treatment at certain specialized facilities
- Positive experiences with specific providers who take time to listen
Common complaints
- Difficulty reaching offices by phone and getting timely appointments
- Rudeness or lack of empathy from reception staff and some clinicians
- Frustration with administrative processes, such as online forms or lack of follow-up
- Reports of bias or inadequate care for vulnerable patients
In patients' words
"The staff’s lack of empathy and open animosity is obvious the moment they enter your room. They automatically assume we are lying or exaggerating..."
— Community submission to Newport This Week regarding Newport Hospital"She was very thorough and answered all my questions. As a woman I felt very comfortable talking to her."
— Patient testimonial for Dr. Karen TaylorMore clinics in Newport
Primary Care - Newport/Ft. Thomas | KY - St. Elizabeth Physicians
Patients praise: many patients praise individual doctors for being knowledgeable, caring, and thorough · convenient location and access to various services in one place.
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Dermatology Associates Of Northern Kentucky
Patients praise: Friendly, caring, and thorough staff and providers · Providers who listen to patients and treat them with respect.
Primary Care - Newport/Ft. Thomas | KY - St. Elizabeth Healthcare
Patients praise: Courteous and friendly nursing/support staff · Physicians described as attentive and thorough by many patients.
Newport Hospital & Health Services
Patients praise: High levels of satisfaction with the skill, professionalism, and results provided by surgeons and anesthesiologists · Many patients report feeling comfortable, well-cared for, and at ease during their procedures.
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