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New Paltz Center | Locations

Rehabilitation and NursingNew Paltz, NY

★★☆☆☆2.0/563 reviews across 1 platforms

Ratings by platform

  • CMS (NursingHomeDatabase.com): 2/5 stars (CMS overall rating) (63 reviews (on Birdeye))

What patients say

Patients praise

  • Some staff members described as caring, friendly, and professional
  • Commendations for the therapy team and rehabilitation progress
  • Positive feedback regarding cleanliness and nutritious meals from some reviewers

Common complaints

  • Reports of neglect, abuse, and poor hygiene care
  • Concerns regarding inadequate or overwhelmed staffing levels
  • Facility maintenance issues including cleanliness, outdated amenities, and physical disrepair
  • Allegations of unresponsiveness from management and nursing staff

In patients' words

"My husband died in that disgusting filthy dump... The building itself is in terrible condition, the staff nasty, except for the 2 I mentioned. This place is like from a horror movie."

SeniorCare.com

"This community receives mixed reviews, with many praising the dedication and friendliness of the staff... On the other hand, there were concerns highlighted about staffing issues, with multiple reviewers noting that the nursing staff seemed overwhelmed at times."

FamilyAssets.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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