Mid-Hudson Valley Locations - Family Medicine
Hospital Medicine • New Paltz, NY
Ratings by platform
- Optum (Provider Specific): 4.9/5 (100 responses) for a specific provider (Dr. Lucchesi) (100)
- Nuvance Health ProviderMatch (Aggregate): 4.9/5 (Aggregate) (201 ratings, 11 reviews)
- Facebook: 42% recommendation rate (9 reviews)
What patients say
Patients praise
- Many patients express satisfaction with the medical providers (doctors and nurses) themselves
- Providers are described as warm, concerned, and willing to take time with patients
- Some patients appreciate features like the patient portal for communication
- Individual providers sometimes receive high patient experience ratings
Common complaints
- Difficulty reaching the office via phone, including long hold times and lack of callback follow-ups
- Frustration with administrative/office staff responsiveness and professionalism
- Issues with appointment scheduling, including long wait times for appointments and mischeduling
- General dissatisfaction with large medical organizations/intermediaries taking over local practices
In patients' words
"The doctors are wonderful . I never feel rushed out. They are warm and concerned and take the time to answer questions . The Patient Portal is a great way to communicate and get answers quickly."
— Patient review, LocalityBiz"I had an absolutely terrible experience with Optum in New Paltz, the doctors are fine but everything has gone downhill since Optum took over. It’s nearly impossible to reach the office without being transferred..."
— Patient review, LocalityBiz"If you want any actual care and doctors/nurses to listen to you, go anywhere else but here. Can not express the amount of times I've had to fight just to be taken care of. The call center that makes the appointments is also consistently [poor] and arrogant."
— Patient review, LocalityBizMore clinics in New Paltz
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