New Paltz Family Health Center
Hospital Medicine • New Paltz, NY
Ratings by platform
- Birdeye: 2.4 out of 5 stars (47 reviews)
What patients say
Patients praise
- Some patients report professional and attentive clinical care
- Some staff members described as kind and friendly
- Clean and convenient facility location
Common complaints
- Poor communication and lack of follow-up on test results or prescriptions
- Difficult or unresponsive phone system/scheduling center
- Long wait times and inefficient time management during visits
- Reports of unprofessional or discourteous staff behavior
- Billing and insurance confusion/disputes
In patients' words
"Communication is a simple and fundamental part of life — be it personal or professional. This place falls woefully short of even being adequate in that department. Whether it’s trying to get a prescription filled or wondering if you’re ever going to get a call about your test results, this is the land of the crickets."
— LocalityBiz review"I've been going here for years and can't say enough for the professional care I've received. The staff are kind, attentive and the follow through is excellent."
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