TotalCare HomeCare
Home Healthcare • New Haven, CT
Ratings by platform
- SeniorCare.com: 2.5/5
- U.S. News & World Report: 1/5
- SeniorCareFinder.com: 1.0/5
What patients say
Patients praise
- Metric-based reporting indicates professional care delivery is acknowledged by a majority of patients
Common complaints
- Inconsistent or lack of communication with patients
- Staffing shortages affecting quality of care
- Administrative issues causing staff turnover and disruption to patient care
- General frustration with service delivery
In patients' words
"They need more staff because care is a joke."
— SeniorCare.com user review"Staff is stretched too thin and it shows in the overall patient care... Very frustrating from a patient point of view."
— SeniorCare.com user reviewMore clinics in New Haven
Personal and Live-In Care - Yale New Haven Health Home Healthcare
Patients praise: Generally good patient experience and care quality metrics on CMS survey measures (e.g., professional care 87%, communication 83%, patients rating 9–10: 84%) · Higher likelihood of recommending the agency (definitely recommend: 76%).
Orthopedics
Patients praise: High satisfaction with surgical outcomes and returned mobility for many patients · Appreciation for clear explanations of conditions and treatment options.
General Internal Medicine | Departments
Patients praise: High levels of patient appreciation for individual physicians' knowledge, kindness, and attentiveness · Effective use of digital tools like MyChart for patient-provider communication.
Neurosurgery | Departments - Yale Medicine
Patients praise: Exceptional clinical expertise and surgical skills · Compassionate and patient-centered bedside manner.
American Family Care
Patients praise: Convenient walk-in access and online booking options · Helpful and kind front-desk or medical staff reported by many patients.
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