TotalCare HomeCare - LHC Group
Home Healthcare • New Haven, CT
Ratings by platform
- SeniorCare.com: 2.5 out of 5 stars (Not explicitly stated, but includes user-generated feedback)
- U.S. News & World Report: 1 out of 5 stars (Not explicitly stated)
- SeniorCareFinder.com: 1.0 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Metric-based reporting indicates professional care delivery is acknowledged by a majority of patients
Common complaints
- Inconsistent or lack of communication with patients
- Staffing shortages affecting quality of care
- Administrative issues causing staff turnover and disruption to patient care
- General frustration with service delivery
In patients' words
"They need more staff because care is a joke."
— SeniorCare.com user review"Staff is stretched too thin and it shows in the overall patient care... Very frustrating from a patient point of view."
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