American Family Care
Urgent Care • New Haven, CT
What patients say
Patients praise
- Convenient walk-in access and online booking options
- Helpful and kind front-desk or medical staff reported by many patients
- Efficient processing for routine services like occupational screenings
- Shorter wait times compared to emergency rooms
Common complaints
- Long wait times for providers
- Inconsistent or unprofessional staff interactions
- Language accessibility/communication barriers reported by some patients
- Facility comfort issues (e.g., room temperature)
In patients' words
"From begining to end what a great experience from when I walked in to the DR... I recommended this place to anyone"
— Solv Health patient review of DOCS Urgent Care"Waited a long time for a provider. Staff member who took my vitals seemed not prepared, not trained well. The office was way too hot"
— Solv Health patient review of DOCS Urgent Care"Online registration is easy. Staff is knowledgeable and always so kind. The building is very clean. Highly recommended."
— Birdeye/Google review of AFC Urgent Care West HavenMore clinics in New Haven
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Patients praise: High levels of patient appreciation for individual physicians' knowledge, kindness, and attentiveness · Effective use of digital tools like MyChart for patient-provider communication.
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