Yale New Haven Health Urgent Care
Urgent Care • New Haven, CT
Ratings by platform
- Solv (Yale-New Haven Hospital location): 3.0/5 (51 reviews)
- Facebook (Yale New Haven Health Urgent Care): 74% recommend (64 reviews)
What patients say
Patients praise
- Staff often described as polite, professional, and caring
- Convenient online booking and check-in systems
- Generally clean and accessible facilities
- Quick treatment for straightforward conditions when wait times are low
Common complaints
- Long wait times despite scheduled appointments
- Concerns regarding clinical thoroughness and diagnostic accuracy
- Frustrations with administrative processes, billing, and record transfers
- Difficulties reaching staff via phone or receiving timely responses
- Perceived understaffing leading to clinician fatigue
In patients' words
"I'm extremely dissatisfied with my experience at Yale New Haven Health. The process of getting assistance is overly complicated and time-consuming... The organization's lack of responsiveness and transparency is staggering."
— LocalityBiz user reviewMore clinics in New Haven
American Family Care
Patients praise: Convenient walk-in access and online booking options · Helpful and kind front-desk or medical staff reported by many patients.
Medical Walk In Care
Patients praise: Patient-focused care and active listening · Professional and respectful staff.
Orthopedics
Patients praise: High satisfaction with surgical outcomes and returned mobility for many patients · Appreciation for clear explanations of conditions and treatment options.
General Internal Medicine | Departments
Patients praise: High levels of patient appreciation for individual physicians' knowledge, kindness, and attentiveness · Effective use of digital tools like MyChart for patient-provider communication.
Neurosurgery | Departments - Yale Medicine
Patients praise: Exceptional clinical expertise and surgical skills · Compassionate and patient-centered bedside manner.
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