Yale New Haven Health Urgent Care
Urgent Care • New Haven, CT
Ratings by platform
- Solv (Yale-New Haven Hospital location): 3.0 out of 5 stars (51 ratings)
- Facebook (Yale New Haven Health Urgent Care): 74% recommend (64 reviews)
What patients say
Patients praise
- Staff often described as polite, professional, and caring
- Convenient online booking and check-in systems
- Generally clean and accessible facilities
- Quick treatment for straightforward conditions when wait times are low
Common complaints
- Long wait times despite scheduled appointments
- Concerns regarding clinical thoroughness and diagnostic accuracy
- Frustrations with administrative processes, billing, and record transfers
- Difficulties reaching staff via phone or receiving timely responses
- Perceived understaffing leading to clinician fatigue
In patients' words
"I'm extremely dissatisfied with my experience at Yale New Haven Health. The process of getting assistance is overly complicated and time-consuming... The organization's lack of responsiveness and transparency is staggering."
— LocalityBiz user review"Providers were all very reassuring as I was very stressed. They were thorough and I felt well cared for."
— Solv user review (Fairfield)"My appointment was at 12:30 I didn’t get put in a room until 1:30 and I didn’t see the doctor until close to 2... Not super impressed"
— Solv user review (Manchester)More clinics in New Haven
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