Personal and Live-In Care - Yale New Haven Health Home Healthcare
Home Healthcare • New Haven, CT
Ratings by platform
- U.S. News (Health at Home, Milford, CT): 3.5 / 5 (not stated)
- Indeed (Yale New Haven Health, Personal Care & Home Health; New Haven, CT): 3.9 / 5 (overall rating) (1,141+ (Based on 1,141))
- Medicare Care Compare / CMS (Health at Home quality & patient experiences): patient survey: 84/100 (rating of 9 or 10); communication 83%; professional care 87%; discussed medicines/pain/home safety 81%; recommend: 76% (not stated)
- PlainProof (Medicare/Medicaid 5-star ratings for home health provider): Five-star performance categories reported (Quality, Patient survey, Patient satisfaction, Communication, Teaching, Professionalism) (not stated)
What patients say
Patients praise
- Generally good patient experience and care quality metrics on CMS survey measures (e.g., professional care 87%, communication 83%, patients rating 9–10: 84%)
- Higher likelihood of recommending the agency (definitely recommend: 76%)
- Home healthcare/services positioning emphasizing medical expertise and compassion (descriptive, not reviews)
- Program outcomes described as safe with no serious safety events for the Home Hospital program (not strictly ‘home healthcare agency reviews’ but related patient experience)
Common complaints
- No specific patient complaint reviews were found in the provided sources; one directory listing states there are no user reviews yet
- Mixed sentiment implied by less-than-perfect rating (e.g., 3.5/5 on U.S. News)
In patients' words
"“Our approach to home healthcare bridges the medical expertise of Yale New Haven Health with the dedication, skill and compassion of our home healthcare …”"
— Yale New Haven Health – Health at Home Services page"“Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) … 84%”"
— HealthCare4PPL (CMS Patient Experiences / quality measures, Health at Home Southeast)"“Overall rating 3.9. Based on 1,141 …”"
— Indeed company reviews for Yale New Haven Health (Personal Care & Home Health, New Haven, CT)"“There are no reviews for this agency yet.”"
— Network of Care directory page for ‘Home Health Care … Home Care Plus … Hamden’More clinics in New Haven
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