Fast Pace Health
Urgent Care • New Castle, IN
Ratings by platform
- Birdeye: 4.5/5 (1,175 reviews)
- PissedConsumer: 1.4/5 (9 reviews)
- ComplaintsBoard: 1.0/5
What patients say
Patients praise
- Friendly and knowledgeable front desk staff
- Convenience of walk-in availability
- Professionalism in some clinical interactions
Common complaints
- Long wait times
- Billing and insurance processing issues
- Concerns regarding provider consistency and availability
- Reports of poor communication and customer service responsiveness
- Complaints regarding diagnostic requirements
In patients' words
"Making the appointment was easy. Front desk employee was swift, knowledgeable, and friendly. The tech that did my initial vitals etc was kind and did her job."
— Fast Pace Health official website testimonial"3-hour wait to see a provider. Symptoms I didn't mention were recorded. Flu and COVID testing were required for a headache I did not report."
— PissedConsumer user reviewMore clinics in New Castle
New Castle Family and Internal Medicine
Patients praise: Friendly and welcoming reception staff · Compassionate providers who listen to patient concerns.
Henry Community Health
Patients praise: Knowledgeable and professional staff · Excellent bedside manner and active listening skills.
Henry Community Health
Patients praise: Excellent nurse communication · High overall patient satisfaction with hospital cleanliness.
Pediatrics at New Castle Family and Internal Medicine
Patients praise: Providers are described as caring, attentive, and good listeners · Many patients appreciate the thoroughness and bedside manner of specific doctors and nurse practitioners.
Nephrology Associates
Patients praise: Providers are described as knowledgeable, thorough, kind, and professional · Many patients appreciate that providers listen to their concerns and do not rush appointments.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Urgent Care clinics, or filter by state and specialty to compare patient ratings.