New Castle, IN | Urgent Care - Fast Pace Health
Urgent Care • New Castle, IN
Ratings by platform
- Birdeye: 4.5 out of 5 stars (1,175 reviews)
- PissedConsumer: 1.4 out of 5 stars (9 reviews)
- ComplaintsBoard: 1.0 out of 5 stars (based on 4 complaints) (0 positive reviews found on site)
What patients say
Patients praise
- Friendly and knowledgeable front desk staff
- Convenience of walk-in availability
- Professionalism in some clinical interactions
Common complaints
- Long wait times
- Billing and insurance processing issues
- Concerns regarding provider consistency and availability
- Reports of poor communication and customer service responsiveness
- Complaints regarding diagnostic requirements
In patients' words
"Making the appointment was easy. Front desk employee was swift, knowledgeable, and friendly. The tech that did my initial vitals etc was kind and did her job."
— Fast Pace Health official website testimonial"3-hour wait to see a provider. Symptoms I didn't mention were recorded. Flu and COVID testing were required for a headache I did not report."
— PissedConsumer user reviewMore clinics in New Castle
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