Nephrology Associates
Nephrology • New Castle, IN
What patients say
Patients praise
- Providers are described as knowledgeable, thorough, kind, and professional
- Many patients appreciate that providers listen to their concerns and do not rush appointments
- Strong bedside manner and compassionate care reported for specific individual providers
Common complaints
- Long wait times for appointments and during visits
- Unprofessional, rude, or dismissive front desk and administrative staff
- Difficulty reaching the office via phone or getting calls returned
- Outdated office facilities or lack of cleanliness in some areas
In patients' words
"Katherine is a wonderful CRPN. She is very kind and listens to patients problems. She is one of the best that I have ever had."
— UPMC Provider Profile"The Drs. are so passionate and very caring but.....Worst customer service/front desk ever. They REALLY need to send the administration staff for more training."
— a-better-place.com"If you want to be seen at 3. Make an appointment and show up at 1:30. Wait times here are horrible and staff doesn’t care. Just make excuses. Dr Coleman is worth the wait, however."
— localitybiz.comMore clinics in New Castle
Henry Community Health
Patients praise: Knowledgeable and professional staff · Excellent bedside manner and active listening skills.
Henry Community Health
Patients praise: Excellent nurse communication · High overall patient satisfaction with hospital cleanliness.
Pediatrics at New Castle Family and Internal Medicine
Patients praise: Providers are described as caring, attentive, and good listeners · Many patients appreciate the thoroughness and bedside manner of specific doctors and nurse practitioners.
Henry Community Health
Patients praise: Professional and knowledgeable staff · Thorough and clear explanations of procedures and options.
Jason Allan Castle, MD
Patients praise: Highly knowledgeable and skilled in joint replacement/orthopedic surgery · Clear explanations of conditions and treatment options.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other clinics in New Castle, or filter by state and specialty to compare patient ratings.