Pediatrics at New Castle Family and Internal Medicine
Pediatrics • New Castle, IN
Ratings by platform
- rater8 (Dr. Kenton S. Hilbish): 5.0/5.0 (64 ratings) (64)
- Facebook: 92% recommend (28 reviews)
- Healthgrades (Mary Butler, CPNP): 5.0/5.0 (1)
What patients say
Patients praise
- Providers are described as caring, attentive, and good listeners
- Many patients appreciate the thoroughness and bedside manner of specific doctors and nurse practitioners
- Providers are often willing to explain conditions and take time to address parent concerns
Common complaints
- Difficulty scheduling same-day or timely appointments for sick patients
- Rude or unhelpful behavior reported from some front desk/reception staff
- Reports of long wait times for appointments
- Concerns about thoroughness of care or being rushed during visits in some instances
In patients' words
"Dr. Hilbish is a great doctor. He listens well and is understanding of your wishes. He makes you as a parent feel seen... Truly appreciate him and what he does."
— rater8 patient review for Dr. Kenton S. Hilbish"I called to make an appointment. After explaining everything going on the very rude receptionist had the nerve to say 'Sorry lady your not the only one with a sick kid. Call back next week'."
— Patient complaint regarding scheduling/receptionist interactionMore clinics in New Castle
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