
Primary Care - New Castle | Independence Health System
Hospital • New Castle, PA
What patients say
Patients praise
- Some patients report positive, comfortable experiences with specific providers
- Appreciation for convenient, integrated multi-specialty care in some instances
- Specific mention of excellent blood draw services by individual staff members
Common complaints
- Long wait times and accessibility issues
- Concerns regarding office signage and communication about location/hours changes
- Reports of unprofessional or dismissive staff in some departments
- Frustrations with billing practices and administrative responsiveness
- General cleanliness and facility maintenance concerns at some locations
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