UPMC Jameson - Family Hospice and Palliative Care - FindHelp.org
Hospice & Palliative Care • New Castle, PA
Ratings by platform
- Indeed: 3.5 out of 5 stars (employee reviews) (32 reviews)
- Business Consumer Alliance (BCA): B rating (0 complaints (over last 3 years))
What patients say
Patients praise
- Compassionate, patient-centered care for end-of-life patients
- Professionalism and kindness shown by staff in caring for patients and supporting families
- Helpfulness in allowing patients to receive care at home rather than in a hospital
Common complaints
- Reports of patients being dropped from hospice care due to perceived lack of terminal illness
- Complaints about inconsistent frequency of home visits
- Lack of friendliness and comfort from staff members during home visits
- Issues with medication management and communication from staff
- Dissatisfaction with the speed and accessibility of bereavement services
In patients' words
"My hubby died on Thaksgiving day he died at home and Family Hospice was called in just 5 days before he died. They were so nice and he didn't die in pain. I can't say enough how awesome they were!"
— LocalityBiz Review"The staff at UPMC Presby recommended this hospice for my dad and we were very disappointed. We only had people come to the house twice although they claimed someone would come 3-5 times a week. They weren't friendly or comforting at all"
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