New Castle Primary Care
Family Medicine • New Castle, PA
Ratings by platform
- Birdeye: 2.7 out of 5 stars (63 reviews)
What patients say
Patients praise
- Specific instances of helpful administrative follow-up
- Praise for certain individual nurses or doctors
Common complaints
- Difficulty reaching the office via phone
- Unresponsive staff and failure to return messages
- Perceived unprofessionalism and rudeness of front desk staff
- Issues with scheduling appointments and long wait times for behavioral health services
In patients' words
"Very unprofessional, they refuse to answer the phone after multiple attempts to get in contact with them... The women that work at the front desk are very rude and they're only there for a paycheck!"
— LocalityBiz user review"Good luck trying to reach anyone if you’re a behavioral health patient, I’ve called 4 times to get an appointment with a therapist I’ve already been seeing regularly. They haven’t called me back and I’ve left multiple messages..."
— LocalityBiz user review"...the secretary I spoke with would not make a follow up apt... I called back 2 days later and spoke with Linda and she got him in that day... the nurse Erin was excellent but other than that not bad maybe get rid of the bad secretaries"
— LocalityBiz user review in which a patient noted mixed experiences with different staff membersMore clinics in New Castle
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