Primary & Specialty Care | thocc.org | CT
Internal Medicine • New Britain, CT
Ratings by platform
- CMS HCAHPS (reported via third-party analysis): 2 out of 5 stars (overall patient satisfaction) (986 patient surveys collected)
- Facebook: 80% recommend (877 reviews)
- hospitalsandclinics.com (Google-based): 3 out of 5 stars (overall hospital rating) (360 reviews)
What patients say
Patients praise
- Cleanliness is noted as a relative strength by some patients
- Some patients report good nursing care
Common complaints
- Poor communication from staff and doctors
- Long wait times in the emergency department
- Difficulty with billing and insurance coverage issues
- Low patient satisfaction ratings for quietness and responsiveness
In patients' words
"Terrible. On multiple occasions HHC has billed me for the discount applied after my insurance."
— Better Business Bureau (BBB) review"Very incompetent staff and facility. Had a physical therapy appointment, that the insurance declined to cover. Spent 4-5 hours on the phone with the insurance and CENTERAL CONNECTICUT HOSPITAL..."
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