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Urgent Care • New Bern, NC

★★★★☆4.0/51,020 reviews across 1 platform

Ratings by platform

  • CMS HCAHPS (via Momentary Labs): 4/5 (1,020 reviews)

What patients say

Patients praise

  • Kind and efficient staff at certain facilities
  • Professional and knowledgeable medical care from specific doctors
  • Modern facilities and positive experiences with surgical or procedural care for some patients
  • Effective nurse communication and high recommendation rates at major hospitals like CarolinaEast

Common complaints

  • Difficulties with scheduling, long wait times, and office communication issues
  • Perceived lack of attentiveness, empathy, or effective communication by some providers
  • Dissatisfaction with administrative staff responsiveness or unprofessional behavior
  • Concerns regarding follow-up and consistency of care

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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★★★★☆4.4/5(168 reviews · 5 platforms)

Patients praise: highly regarded specific doctors and nurses cited for being caring and thorough · some office staff praised as professional and friendly.

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CarolinaEast Surgical Specialists

★★★★★4.9/5(5,007 reviews · 2 platforms)

Patients praise: Knowledgeable and experienced in procedures · Takes time to answer questions and put patients at ease.

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CarolinaEast Health System

★★★★★4.9/5(97 reviews · 4 platforms)

Patients praise: High level of perceived expertise and thoroughness in medical care · Physicians praised for being excellent listeners and genuinely concerned for patient well-being.

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