Johnston Pain Management, P.A.
Pain Management • New Bern, NC
What patients say
Patients praise
- Compassionate and supportive care from staff and providers
- Effective treatment for chronic pain, back pain, and migraines
- Professional and efficient front desk and nursing teams
- High appreciation for specific providers such as Physician Assistants and specialized MDs
Common complaints
- Long wait times for appointments
- Communication difficulties, including issues with return calls and notification of coverage changes
- Administrative and billing frustrations, including errors in clinic name references
- Individual patient reports of dissatisfaction with specific procedures or physician interactions
In patients' words
"Sunny Franken is an amazing PA. An absolute professional who continues to provide care and support for my lower back and shoulder pain. Without Her, I can honestly say I might not be here. JPM has an outstanding support staff."
— Johnston Pain Management Patient Testimonial"Wait times of one to one and a half hours past scheduled appointments are commonly reported. Patients also describe difficulties with return calls, insurance network changes following a recent merger, and limited advance notice when coverage was affected."
— PainClinics.com review summary for Crystal Coast Pain Management CenterMore clinics in New Bern
Crystal Coast Pain Management
Patients praise: Praise for specific physicians and bedside manner · Reports of friendly, professional, and knowledgeable staff at times.
CarolinaEast Surgical Specialists
Patients praise: Knowledgeable and experienced in procedures · Takes time to answer questions and put patients at ease.
CarolinaEast Health System
Patients praise: High level of perceived expertise and thoroughness in medical care · Physicians praised for being excellent listeners and genuinely concerned for patient well-being.
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