Mental health services - CarolinaEast Health System
Behavioral Health • New Bern, NC
Ratings by platform
- Rehab.com (Crossroads Adult Mental Health): 3.3 out of 5 stars (24 reviews)
- Healthgrades (General hospital): 75% patient experience rating
- US News & World Report: 2 out of 5 stars (specifically for psychiatry category) (36 reviews)
What patients say
Patients praise
- Professionalism and dignity in interactions with some staff members
- Positive experiences with specific programs, such as partial hospitalization
- Higher than national average patient satisfaction ratings for overall hospital experience
Common complaints
- Difficulties with insurance billing and administration
- Lack of privacy in emergency department settings
- Perceived dismissiveness or lack of attention from nursing staff regarding specific patient requests
- Gaps in patient orientation or communication regarding unit rules and services
In patients' words
"The partial hospitalization program was phenomenal, and that's why I'll give it 3 stars and not 2... I was given the briefest 'tour' of the unit... I also didn't get the feminine products I asked for because a nurse didn't believe me..."
— Rehab.com user review"The staff at Carolina East are great! They treat you with dignity and respect and are very professional."
— Recovery.com user reviewMore clinics in New Bern
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