Illinois Bone & Joint Institute
Orthopaedics • Naperville, IL
Ratings by platform
- Yelp: 2.8/5 (392 reviews)
- PissedConsumer: 3.0/5
What patients say
Patients praise
- Supportive, caring, and thorough doctors and medical staff
- Efficient and professional check-in and administrative processes in some instances
- Ease of scheduling and availability of multiple options for next steps
Common complaints
- Billing issues, including unexpected fees and unclear charges
- Long wait times for appointments
- Frustrating customer service experiences and communication gaps
- Threats of collections on contested bills
In patients' words
"I arrived at 4 PM, there was no one in the office. I called and they said the doctor had to leave earlier. I wished I was notified earlier when I called back @12, but they didnt."
— BBB Complaint Summary"Dr. Thadani listens and addresses all my questions and concerns. I am very happy with the service from him and the organization."
— Birdeye Review"They send you a bill and threaten with collections but don't tell you what it is for. Or who the provider is exactly."
— PissedConsumer ReviewMore clinics in Naperville
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