Providence Medical Group Urgent Care - Napa
Urgent Care • Napa, CA
Ratings by platform
- Apple Maps: 3.2/5 (55)
- Birdeye: 3.8/5 (86)
What patients say
Patients praise
- Friendly, helpful, and professional staff (reception, nurses, nurse practitioners)
- Clean, modern, and well-organized facility environment
- Generally short or reasonable wait times, especially when utilizing the priority visit system
- Effective and compassionate clinical care reported for various ailments
Common complaints
- Concerns regarding billing practices, specifically being billed for the same service multiple times by different providers
- Some confusion regarding the facility's classification as urgent care versus emergency care due to billing or service intensity perception
In patients' words
"The billing practice of this place needs to be investigated. They will bill for the same service multiple times from multiple people. They call it an urgent care but it is legally more of an emergency."
— Patient review on Apple Maps/MapQuest"This was my first visit and it was a great experience! Yoshi, Bao and Ana were all friendly, helpful and efficient. The waiting room and exam room were clean, quiet and nicely furnished."
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