Napa - Prompt Care | Providence Medical Group | California
Urgent Care • Napa, CA
Ratings by platform
- Providence Official Website (Primary Care): 4.8 out of 5 stars (875 ratings)
What patients say
Patients praise
- Friendly, professional, and compassionate medical staff (nurses and NPs mentioned)
- Efficient service and relatively short wait times during visits for some patients
- Clean, well-organized, and pleasant facility environment
- Attentive care that ensures patients feel heard and valued by specific providers
Common complaints
- Concerns regarding medical billing practices and inconsistent charges
- Difficulty reaching staff via phone or long wait times to speak to someone
- Challenges in scheduling appointments or long lead times for initial visits
- Reports of dismissive attitudes from some medical staff or perceived lack of care
In patients' words
"The billing practice of this place needs to be investigated. They will bill for the same service multiple times from multiple people."
— MapQuest/Patient Review"At Providence Medical Group Urgent Care - Napa, patients consistently rave about their warm and welcoming experience. The dedicated and compassionate staff... take the time to ensure that everyone feels heard and cared for."
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