Providence Medical Group Napa - Internal Medicine
Internal Medicine • Napa, CA
Ratings by platform
- Various platforms, including Birdeye and Providence official portal: Ranges significantly: 1.3/5 on some aggregator sites (limited sample), 4.8/5 on official Providence site (large sample) (3 (Birdeye) to 875 (Providence official site))
- rater8: Consistently 5.0/5 for reviewed Internal Medicine physicians (96 (Dr. Kako) and 25 (Dr. Jue))
- Healthgrades, Yelp, Apple Maps: 2.5/5 (Healthgrades) and 3.2/5 (Apple Maps/Yelp aggregate) (15 (Healthgrades) and 55 (Apple/Yelp))
What patients say
Patients praise
- High ratings for specific Internal Medicine physicians, such as Dr. Rony Kako and Dr. David Jue
- Patients describing doctors as thorough, knowledgeable, compassionate, and attentive
- Some reports of professional, clean facilities and efficient, friendly staff in certain departments
- General satisfaction with primary care quality when access is achieved
Common complaints
- Issues with medical billing, including inconsistent or high charges
- Difficulty in scheduling timely appointments or reaching providers
- Concerns regarding staff communication and responsiveness
- Some reports of perceived rushed or impersonal care from specific providers
In patients' words
"Getting a quote for a reasonable copay prior to a service and then getting bills for thousands of dollars afterwards is ridiculous."
— Birdeye Review (Primary Care)"Dr Kako is always thorough, kind and knowledgeable. I’m very thankful to have him as my doctor. His office staff is excellent too."
— rater8 (Dr. Rony Kako)"Incredibly attentive and careful; I feel he is seeing the whole me and I’m not just the summation of my stats or lab results."
— rater8 (Dr. David Jue)"Dr. Erwin spent five minutes with me at my first visit because he said he had to go to a movie with his wife."
— Healthgrades (Dr. Robert Erwin)More clinics in Napa
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