Hartford HealthCare HealthCenter - Mystic | Backus Hospital | CT
Cardiology • Mystic, CT
Ratings by platform
- Hartford HealthCare Internal Surveys: 4.7 to 4.9 out of 5 stars (based on hundreds of internal surveys) (Hundreds of surveys across different providers)
- Yelp (Hartford HealthCare Medical Group): 1.7 out of 5 stars (141 reviews)
- Birdeye (Backus Hospital): 2.5 out of 5 stars (32 reviews)
- U.S. News & World Report (Backus Hospital): 86% willingness to recommend
What patients say
Patients praise
- High patient willingness to recommend for hospital procedures
- Good ratings for facilities, staff, and communication in surgical settings
- Specialist providers at the Mystic HealthCenter have high internal survey ratings
- Recognitions for quality in specific hospital procedures
Common complaints
- Difficulty reaching staff or receiving return calls
- Poor communication and responsiveness from the broader medical group network
- Dissatisfaction with corporate policies and billing issues
- Reports of poor experiences in the emergency/urgent care settings
In patients' words
"It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
— Yelp review for Hartford HealthCare Medical Group"The nurses and doctors ... have been nothing but kind, respectful, supportive and helpful."
— Birdeye review for Backus HospitalMore clinics in Mystic
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