Optum Harbour Pointe
Family Medicine • Mukilteo, WA
Ratings by platform
- Birdeye/Google aggregate: 4.5/5 (491 reviews)
- Apple Maps (Optum - Harbour Pointe): 1.0/5
What patients say
Patients praise
- Highly regarded and caring physicians and nursing staff
- Professional, attentive, and friendly office teams
- Comprehensive healthcare and family-focused dental services
- Convenient location and ease of access for many patients
Common complaints
- Long wait times for appointments and to be seen
- Issues with phone service including long hold times and disconnected calls
- Perceived lack of efficiency and frustrations with referral processes
- Occasional reports of rude or impersonal customer service experiences
In patients' words
"Very , very rude . They put me on hold, because they can't answer a question about vaccination ... i wait on hold for more then 10 min and then they just hang up."
— Optum - Harbour Pointe reviewMore clinics in Mukilteo
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