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Urgent Care | Montefiore Medical Group | Patient Care

Urgent CareMount Vernon, NY

★★☆☆☆2.4/5145 reviews across 1 platforms

Ratings by platform

  • Rehab.com: 2.43/5 (145 reviews)

What patients say

Patients praise

  • Clean facilities in specific departments
  • Some staff members noted as caring and attentive
  • Positive experiences with specific doctors mentioned by some patients

Common complaints

  • Poor communication and difficulty reaching staff by phone
  • Long wait times on hold and lack of follow-up on appointment requests
  • Staff perceived as rude, dismissive, or unprofessional in some encounters
  • Concerns regarding discharge processes and patient safety

In patients' words

"The people are very irresponsible, and they leave you unattended when you try to find out information about their services... Worst service, have you on hold for a very long time on the phone... they never get back to you."

LocalityBiz review

"Disturbing Lack of Professionalism and Accountability My experience at Montefiore Mount Vernon Hospital was absolutely unacceptable. The social worker... was rude, dismissive, and completely unprofessional."

Rehab.com review

"Highly recommend, the doctor is detailed and a good listener. Location so good and office is clean."

Zocdoc review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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