Montefiore Medical Group
Urgent Care • Mount Vernon, NY
Ratings by platform
- Rehab.com: 2.43/5 (145 reviews)
What patients say
Patients praise
- Clean facilities in specific departments
- Some staff members noted as caring and attentive
- Positive experiences with specific doctors mentioned by some patients
Common complaints
- Poor communication and difficulty reaching staff by phone
- Long wait times on hold and lack of follow-up on appointment requests
- Staff perceived as rude, dismissive, or unprofessional in some encounters
- Concerns regarding discharge processes and patient safety
In patients' words
"The people are very irresponsible, and they leave you unattended when you try to find out information about their services... Worst service, have you on hold for a very long time on the phone... they never get back to you."
— LocalityBiz review"Disturbing Lack of Professionalism and Accountability My experience at Montefiore Mount Vernon Hospital was absolutely unacceptable. The social worker... was rude, dismissive, and completely unprofessional."
— Rehab.com review"Highly recommend, the doctor is detailed and a good listener. Location so good and office is clean."
— Zocdoc reviewMore clinics in Mount Vernon
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Patients praise: Clean and organized facility environment · Helpful, friendly, and compassionate staff members noted in many visits.
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Patients praise: Knowledgeable and thorough · Compassionate and empathetic bedside manner.
Inova Primary Care
Patients praise: satisfaction with individual care providers · positive experiences with medical care quality.
New Steps Physical Therapy
Patients praise: Professional, knowledgeable, and caring staff (specifically Dr. K/Dr. Howell) · Clean, modern, and welcoming facility environment.
SSM Health Medical Group
Patients praise: Compassionate and knowledgeable care by individual urologists · High patient satisfaction for specific urology providers.
Inova Cardiology
Patients praise: competent medical staff and providers · proactive and prevention-focused approach to care.
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