Mt. Vernon Urgent Care & Walk-In Clinic | American Family Care
Urgent Care • Mount Vernon, NY
Ratings by platform
- Solv: 4.7/5 (69 reviews (on Solv))
- Solv (aggregated location data): 4.73/5 (350 reviews)
- Facebook: 100% recommend (as stated on page) (73 reviews)
What patients say
Patients praise
- Clean and organized facility environment
- Helpful, friendly, and compassionate staff members noted in many visits
- Efficient, fast, and convenient check-in process for many patients
- Accessibility for walk-ins and ability to book online
- Professional and knowledgeable medical care from some providers
Common complaints
- Rude, unprofessional, or dismissive staff attitudes
- Long wait times for some patients
- Concerns regarding billing practices and unexpected charges
- Facility environment issues, such as lack of heat
- Instances of poor communication and customer service at check-in
In patients' words
"My first visit here and the place is clean, people are friendly and time start to finish was amazing. ... The provider was caring, concerned, informative and knowledgeable."
— LocalityBiz review (Dierdre Hines)"Poor customer service at check in and waiting area has no HEAT that's ridiculous how can you be sick and sitting a cold environment like that with children and it seems as if no one cares"
— LocalityBiz review (Jodi Watson)More clinics in Mount Vernon
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