Orthopaedic Center of Southern Illinois
Physical Therapy • Mount Vernon, IL
What patients say
Patients praise
- Highly effective physical and rehabilitation therapy programs
- Appreciation for dedicated, professional staff members in specific departments
- Positive outcomes for short-term recovery in some cases
- Clean and welcoming environment reported by some families
Common complaints
- Poor communication from staff and case managers
- Slow or ignored call-button response times
- Concerns regarding hygiene and neglect
- Instances of lost or stolen personal belongings
- Dissatisfaction with food quality
- Low overall facility ratings (e.g., CMS 1-star)
In patients' words
"Westchester Center for Rehabilitation & Nursing receives highly polarized feedback, with many families praising the physical therapy and rehab outcomes, while others report severe neglect and communication failures."
— EveryPlace"The admissions person was great. After that my mother struggled with the bed, food, nursing staff and rehab. Worst of the lot was the case manager who never returned calls."
— Caring.comMore clinics in Mount Vernon
Outpatient Rehabilitation at Good Samaritan Hospital
Patients praise: Generally high patient satisfaction scores for the hospital overall · Good nurse communication reported as a strength.
Midwest Sinus, Sleep & Allergy Associates
Patients praise: Professional and knowledgeable medical staff · Prompt appointment scheduling and minimal wait times for many patients.
SSM Health Medical Group
Patients praise: Compassionate, attentive care · Providers listen and explain clearly.
Deaconess Illinois Clinic Express
Patients praise: friendly staff · knowledgeable staff.
Orthopaedic Center of Southern Illinois
Patients praise: thorough, clear explanations of conditions and procedures · caring, kind, and empathetic providers.
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