Rehabilitation
Physical Therapy • Mount Vernon, IL
Ratings by platform
- Birdeye (Inova Rehabilitation Center): 4.4/5 stars (274 reviews)
- SeniorAdvisor (Mount Vernon Nursing & Rehab Center): 4.0/5 stars (4 reviews)
- EveryPlace / Nursing Home Site (Westchester Center for Rehabilitation & Nursing): 2/5 stars / 1-star (CMS) (199 reviews (EveryPlace))
What patients say
Patients praise
- Highly effective physical and rehabilitation therapy programs
- Appreciation for dedicated, professional staff members in specific departments
- Positive outcomes for short-term recovery in some cases
- Clean and welcoming environment reported by some families
Common complaints
- Poor communication from staff and case managers
- Slow or ignored call-button response times
- Concerns regarding hygiene and neglect
- Instances of lost or stolen personal belongings
- Dissatisfaction with food quality
- Low overall facility ratings (e.g., CMS 1-star)
In patients' words
"Westchester Center for Rehabilitation & Nursing receives highly polarized feedback, with many families praising the physical therapy and rehab outcomes, while others report severe neglect and communication failures."
— EveryPlace"The admissions person was great. After that my mother struggled with the bed, food, nursing staff and rehab. Worst of the lot was the case manager who never returned calls."
— Caring.comMore clinics in Mount Vernon
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