SSM Health Medical Group
Family Medicine • Mount Vernon, IL
Ratings by platform
- SSM Health Medical Group (getcare.ssmhealth.com): 4.9/5 (171 reviews)
- Vitals (practice listing)
- Vitals (practice listing)
- Healthgrades
- SSM Health verified provider page (getcare.ssmhealth.com): 4.9/5 (68 reviews)
What patients say
Patients praise
- Compassionate, attentive care
- Providers listen and explain clearly
- Professional bedside manner and respect
- Thoroughness and coordinating follow-up
Common complaints
- Wait times to obtain appointments can be long (e.g., waited over six weeks for first appointment)
- Care may be impacted by administrative/referral issues (case not reviewed ahead of time)
In patients' words
"“She is always professional and kind. She cares about your needs. I have always had a good experience.”"
— SSM Health provider page – Rachel Cox, APRN-CNP (getcare.ssmhealth.com)"“I didn't have any problem with Rachel Cox, just didn't feel like I was much of a priority to her. I waited over six weeks to get that first appointment.”"
— SSM Health provider page – Rachel Cox, APRN-CNP (getcare.ssmhealth.com)"“He listens, explains and talks to his patients with care and does not rush through the appointment.”"
— ratings.md profile – SSM Health Medical Group (verified ratings & reviews)More clinics in Mount Vernon
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Patients praise: Professional and knowledgeable medical staff · Prompt appointment scheduling and minimal wait times for many patients.
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Patients praise: friendly staff · knowledgeable staff.
Orthopaedic Center of Southern Illinois
Patients praise: thorough, clear explanations of conditions and procedures · caring, kind, and empathetic providers.
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