SSM Health Medical Group
Family Medicine • Mount Vernon, IL
Ratings by platform
- SSM Health Medical Group (getcare.ssmhealth.com): 4.9 out of 5 (171 ratings (primary care Mount Vernon))
- Vitals (practice listing): 3.9 (provider-level shown) (Not provided for overall practice; provider context shows ratings like 3.9)
- Vitals (practice listing): Various provider ratings (e.g., 4.6, 4.3, 3.5, 3.7) (Be first to leave a review (suggests very limited/no overall reviews))
- Healthgrades: No office/provider reviews yet (0 ratings) (0 reviews shown)
- SSM Health verified provider page (getcare.ssmhealth.com): 4.9 out of 5 (68 ratings, 22 reviews (for Rachel Cox, APRN-CNP))
What patients say
Patients praise
- Compassionate, attentive care
- Providers listen and explain clearly
- Professional bedside manner and respect
- Thoroughness and coordinating follow-up
Common complaints
- Wait times to obtain appointments can be long (e.g., waited over six weeks for first appointment)
- Care may be impacted by administrative/referral issues (case not reviewed ahead of time)
In patients' words
"“She is always professional and kind. She cares about your needs. I have always had a good experience.”"
— SSM Health provider page – Rachel Cox, APRN-CNP (getcare.ssmhealth.com)"“I didn't have any problem with Rachel Cox, just didn't feel like I was much of a priority to her. I waited over six weeks to get that first appointment.”"
— SSM Health provider page – Rachel Cox, APRN-CNP (getcare.ssmhealth.com)"“He listens, explains and talks to his patients with care and does not rush through the appointment.”"
— ratings.md profile – SSM Health Medical Group (verified ratings & reviews)More clinics in Mount Vernon
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