Outpatient Rehabilitation at Good Samaritan Hospital
Physical Therapy • Mount Vernon, IL
Ratings by platform
- MedicalRecords.com: 3.1/5 (71 reviews)
- Momentary (based on CMS HCAHPS data): 4/5 (548 reviews)
- Vivian Health: 4.4/5 (11 reviews)
What patients say
Patients praise
- Generally high patient satisfaction scores for the hospital overall
- Good nurse communication reported as a strength
- Positive feedback for specific rehabilitation services and therapists
- Professional and pleasant clinical interactions in outpatient settings
Common complaints
- Complaints about billing and insurance department processing
- Reports of long emergency room wait times
- Mixed experiences with nursing staff communication and responsiveness in certain departments
In patients' words
"The billing department billed my insurance instead of workers comp. Called multiple times left messages no calls back and emails with no response."
— MedicalRecords.com review"I really didn't know much about Rehab but every day I would go to the gym the Therapists would teach and train me how to care for myself."
— SSM Health Illinois Facebook postMore clinics in Mount Vernon
Orthopaedic Center of Southern Illinois
Patients praise: Highly effective physical and rehabilitation therapy programs · Appreciation for dedicated, professional staff members in specific departments.
Midwest Sinus, Sleep & Allergy Associates
Patients praise: Professional and knowledgeable medical staff · Prompt appointment scheduling and minimal wait times for many patients.
SSM Health Medical Group
Patients praise: Compassionate, attentive care · Providers listen and explain clearly.
Deaconess Illinois Clinic Express
Patients praise: friendly staff · knowledgeable staff.
Orthopaedic Center of Southern Illinois
Patients praise: thorough, clear explanations of conditions and procedures · caring, kind, and empathetic providers.
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