540 Gramatan Avenue - Mount Vernon - NewYork-Presbyterian
Gastroenterology • Mount Vernon, NY
Ratings by platform
- Birdeye (aggregated from Google): 4.1 out of 5 stars (103 reviews)
What patients say
Patients praise
- Highly skilled and professional doctors
- Some staff members are noted for professionalism and going the extra mile
- Overall medical care is frequently praised despite administrative issues
Common complaints
- Difficulty reaching staff by phone or getting calls returned
- Frustration with front desk and administrative support services
- Lack of punctuality and long wait times for appointments
- Perceived lack of compassion from administrative staff
In patients' words
"I would give the doctors here five stars and the front desk two stars. They make a situation escalate from bad to severe by not returning phone calls or forwarding your messages to your doctor."
— Birdeye/Google Review"Dr. Hartman, is a good doctor, but front desk and administrative staff are awful. You’re put on hold when you call and they never pick up."
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