SSM Health Good Samaritan Hospital
Emergency Medicine • Mount Vernon, IL
Ratings by platform
- Momentary Labs (based on CMS HCAHPS): 4/5 (548 reviews)
What patients say
Patients praise
- Welcoming, clean, and calming physical environment
- Attentive, compassionate, and friendly staff interactions, particularly among nurses and technicians
- Painless and professional experiences with procedures like IVs and blood draws
- Prompt attention from medical staff in certain emergency encounters
- High patient willingness to recommend the facility according to standardized surveys
Common complaints
- Occasional concerns regarding the speed or accuracy of initial vital sign assessments by nursing staff
- Communication challenges, specifically regarding the explanation of treatment processes or medical advice
- Inconsistent satisfaction with doctor-patient communication and bedside manner
- Noise levels in patient rooms/areas at night
- Mixed experiences with discharge information and understanding follow-up care
In patients' words
"In the ER nurses Miranda M and Jamie made my usually terrifying experience getting blood drawn and IV a painless breeze! Ultrasound tech Jessica was also very kind, caring, and best of all informational... All five were terrific... My Dr was very prompt to visit and give feedback on my recovery... I feel professionally he... genuinely had my best interests at heart."
— Emergency Room patient review on LocalityBiz"Once we seen the doctor and he asked what was going on between me and my baby, I felt dumb like I shouldn’t have came to the doctor... Just wasn’t completely content/comfortable with the doctor. Nurse? She was great!"
— Emergency Room patient review on LocalityBizMore clinics in Mount Vernon
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