Deaconess Illinois Crossroads - ER
Emergency Medicine • Mount Vernon, IL
Ratings by platform
- CMS HCAHPS data (via Momentary Labs): 4 out of 5 stars (122 patient surveys)
- Facebook: 82% recommend (72 reviews)
What patients say
Patients praise
- High patient recommendation rates (ranging from 77% to 92% across various sources)
- Effective nurse and doctor communication scores, often exceeding national averages
- Commitment to a 30-minute ER initial medical professional contact goal
Common complaints
- Reports of internal staff conflict and unprofessional management culture in some department-level feedback
- Concerns regarding hospital cleanliness (though survey results vary)
In patients' words
"A lot of cliques, upper management plays favorites... Unprofessional behavior across the board."
— Vivian Health reviewMore clinics in Mount Vernon
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