Pacific Cancer Care | Monterey & Los Gatos Cancer Center
Hematology • Monterey, CA
Ratings by platform
- Yelp/MapQuest: Approximately 3.8 to 4.0 out of 5 stars (based on aggregate platforms like Yelp and Apple Maps) (31 reviews (Yelp platform))
- Facebook: 92% recommend (8 reviews)
What patients say
Patients praise
- High praise for specific physicians and nurse practitioners for their medical knowledge and bedside manner
- Appreciation for a caring and professional environment from some patients
- Positive feedback regarding collaboration with major medical institutions like UCSF and Stanford
- Efficient delivery of standard treatment for patients who do not require extensive additional support
Common complaints
- Dissatisfaction with front office staff, including communication issues and unresponsiveness
- Reports of disorganized administrative processes and long delays in preauthorization
- Instances of feeling unsupported or unheard by medical staff
- Complaints regarding billing transparency and undisclosed charges
- Frustration over appointment cancellations and perceived lack of continuity of care
In patients' words
"Dr. Zach Koontz is an all star Doc. He has an incredible amount of modern knowledge about cancer, has a soothing bedside manner for those of us that are going through a shocker of a diagnosis."
— David V. (Yelp/Apple Maps)"Dr. Ganales is great but the front office staff is horrible. They loose hand delivered reports, it takes multiple calls to get a response..."
— Elizabeth c. (Unilocal)"This is not the place for patient care! I felt like a dollar sign not a human. I was refused service unless I paid an undisclosed amount..."
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