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Primary Care | Monterey, CA

Family MedicineMonterey, CA

★★★★★4.8/5233 reviews across 3 platforms

Ratings by platform

  • Healthgrades (Dr. Daniel Torba): 4.9/5 stars (89 reviews)
  • Healthgrades (Dr. Michael Gorman): 4.6/5 stars (87 reviews)
  • Healthgrades (Dr. Angelfrey Armas Ruiz): 4.9/5 stars (57 reviews)

What patients say

Patients praise

  • Physicians who are described as thorough, good listeners, and attentive to patient concerns
  • Providers who take the time to explain treatment options and avoid rushing visits
  • Personalized and holistic approach to patient care by some practitioners
  • Friendly and efficient experiences noted by many established patients

Common complaints

  • Long wait times for appointments and delays in the office
  • Concerns regarding billing, administrative errors, and communication with office staff
  • Reports of rude, dismissive, or unprofessional behavior by medical staff and some physicians
  • Difficulty getting calls returned or refills processed in a timely manner

In patients' words

"The best PCP in this town! He is warm, caring, extremely knowledgeable, doesn't rush his patients and actually listens."

Patient review of Dr. Terry L. Franklin

"It was the worst experience I have ever had with a doctor. Dr. Kozal showed little concern or respect for me as a patient."

Patient review of Dr. Jared Kozal

"Dr. Franklin decided to cancel my appt after I had already arrived... Staff advised to “not take it personally” as he was “in a bad mood” from a previous patient."

Patient review of Dr. Peter E. Franklin

"Doctor will work with you, listens, gets testing done, and finds root of problem... A doctor with a big heart and has helped me and my family for many years."

Patient review of Dr. Sharon Wesley

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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